1. Live Guarantee
There is a live guarantee on all items posted within the UK, no live guarantee can be given on orders outside the UK but every effort is made to ensure safe delivery. All livestock within the UK is sent by Special Delivery to arrive the following day before 1pm and parcels to Europe are sent either by Airsure where possible or the International signed for service to countries that are not covered by Airsure.
If any items are damaged please inform me on the day of arrival, you may be required to return the damaged goods and packaging. A replacement will be sent or a refund given (postage will not be refunded).
I have been sending spiders to Europe for several years now with almost 100% survival rate (1 spider died unfortunately)
2. Sexing
I will always do my best to send a male and female when possible. However, it is not always easy to tell the sexes apart, especially in the young. Sometimes I only have one sex available.
When animals are sold as a pair this simply means two, if the animals are specifically a male and female pair this will be stated.
3. Sizes
Animals that state 'large' may or may not be fully adult, they may be large nymphs.
Animals that state 'adult' are generally fully adult but may be sub-adult. (if you only want adults please email before ordering).
4. Misidentification of Species
Unfortunately with very small specimens it is difficult to tell them apart. On just a few occasions over the years I have been notified that an animal, generally a spiderling has grown up to be something different from that ordered. If this should happen I will refund the cost of the animal in full, upon it's return with original receipt.
5. Postal Costs
Postage is £8.00 per order within the UK (all orders, any amount, however many items)
Postage is £10.00 per order outside the UK (all orders, any amount, however many items)
6. Arrival of Animals in Cold Weather
On receipt of your order it is very important to warm livestock slowly. The animals may be quite cold during transit, this will do them no harm providing that they are left at room temperature for an hour or so before being placed into their heated environment. They will have cooled down slowly and need to be warmed up slowly. Sudden changes of temperature may be harmful to cold blooded animals. During cold weather a heat pack will be included with all livestock.
7. Correctly addressed Parcels
Please ensure that your address is correct. Use Capitals and spaces where appropriate. The address labels are printed from the details that customers enter on their account, I cannot be held responsible for items delayed or wrongly delivered due to an incorrect postal address.
8. PayPal eCheques
I do accept eCheques but my system does not allow me to send out any goods until the cheque has cleared. When the cheque clears the goods are automatically taken off my site. There is therefore a possibility that some items may be sold before the cheque clears. If this happens I will issue a refund for any out of stock items and post off the remaining items after the funds are received.
9. Adding To Your Order
If you wish to add anything to your completed order, to avoid paying another postal charge, please contact me first. If the order has not already been sent then choosing the 'collection' method of delivery will mean that I can combine the orders and send them in one parcel. However if you do not contact me I may not realise that you have placed an additional order and you will be charged postage on each one.
10. Over 18's Only
You must be 18 or over to order from my website. If you are under 18, please ask a parent or guardian to set an account up in their name.
11. CITES Regulations
Some animals on my website are covered by CITES regulations, Annex B. I do not import animals and therefore know relatively little about CITES (Convention on International Trade in Endangered Species). I can send these animals to EU countries (I do not supply certificates) and I cannot send to countries outside the EU. Please do not order these animals unless your postal address is within the European Union. Please do not order these animals if you require a certificate. If an animal is ordered in error I will remove the item from your order and refund the price of the animal.
12. Next day delivery
I generally post orders Monday –Thursday by Royal Mail Special Delivery. This service guarantees next day delivery before 1pm. The service is mainly very reliable but there are occasions when it fails. If it is vital that your parcel arrives on a certain date then you may prefer to arrange a private courier. I cannot guarantee next day delivery from the time of receiving your order. I am sometimes very busy, especially on a Monday as many orders will come in over the weekend. All livestock is sent by Special Delivery but some equipment and bulkier items may be sent by First Class mail, Recorded Delivery or Parcel Force. They may therefore take a day or two longer to arrive.
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