1. Live Guarantee

There is a live guarantee on all items posted within the UK, no live guarantee can be given on orders outside the UK but every effort is made to ensure safe delivery. All livestock within the UK is sent by Special Delivery to arrive the following day before 1pm and parcels to Europe are sent either by Airsure where possible or the International signed for service to countries that are not covered by Airsure.
If any items are damaged please inform me on the day of arrival, you may be required to return the damaged goods and packaging. A refund in the form of a credit note for use on my website will be issued (postage will not be refunded). If a delivery attempt has been made and the parcel is returned to the sorting office, I cannot guarantee live delivery on any other day. You will be sent a 'despatched'  email once your parcel has been posted, the parcel should then be expected to arrive the following day before 1pm. There are a few items on my site which are posted at your own risk, there is no live guarantee on these items.
If your order does not arrive before 1pm on the day after despatch, please let me know as soon as possible. All Special Delivery parcels have a tracking number and I will therefore be able to check on the progress of your order. I will not know there is a problem unless you inform me. Sometimes there is a hold up but more often than not a delivery has been attempted or the parcel has been delivered but not handed to the addresse. I cannot be held responsible for delays that I have not been informed of.

I have been sending spiders to Europe for several years now with almost 100% survival rate.

2. Sexing

I will always do my best to send a male and female when possible. However, it is not always easy to tell the sexes apart, especially in the young. Sometimes I only have one sex available.
When animals are sold as a pair this simply means two, if the animals are specifically a male and female pair this will be stated. I cannot fully guarantee the correct sex of any animal, I will always try to be accurate but mistakes do occasionally happen. I cannot sex immature tarantula spiders.

3. Sizes

Animals that state 'large' may or may not be fully adult, they may be large nymphs.
Animals that state 'adult' are generally fully adult but may be sub-adult. (if you only want adults please email before ordering).

4. Misidentification of Species

Unfortunately with very small specimens it is difficult to tell them apart. On just a few occasions over the years I have been notified that an animal, generally a spiderling has grown up to be something different from that ordered. If this should happen I will refund the cost of the animal in full, upon it's return with original receipt.

5. Postal Costs

Postage is £8.00 per order within the UK (all orders, any amount, however many items)
Postage is £12.00 per order outside the UK  (all orders, any amount, however many items)

6. Arrival of Animals in Cold Weather

Sorry,  I no longer accept eCheques. Items are often sold before the cheque clears and this causes too many problems.

9. Adding To Your Order

If you wish to add anything to your completed order, to avoid paying another postal charge, please contact me first. If the order has not already been sent then choosing the 'collection in person' method of delivery will mean that I can combine the orders and send them in one parcel. However if you do not contact me I may not realise that you have placed an additional order and you will be charged postage on each one.

10. Over 18's Only

You must be 18 or over to order from my website. If you are under 18, please ask a parent or guardian to set an account up in their name.

11. CITES Regulations

Some animals on my website are covered by CITES regulations, Annex B. I do not import animals and therefore know relatively little about CITES (Convention on International Trade in Endangered Species). I can send these animals to EU countries (I do not supply certificates) and I cannot send to countries outside the EU.  Please do not order these animals unless your postal address is within the European Union. Please do not order these animals if you require a certificate. If an animal is ordered in error I will remove the item from your order and refund the price of the animal.

12. Next Day Delivery

I generally post orders Monday –Thursday by Royal Mail Special Delivery. This service guarantees next day delivery before 1pm. The service is mainly very reliable but there are occasions when it fails. If it is vital that your parcel arrives on a certain date then you may prefer to arrange a private courier. I cannot guarantee next day delivery from the time of receiving your order. I am sometimes very busy, especially on a Monday as many orders will come in over the weekend. All livestock is sent by Special Delivery but some equipment and bulkier items may be sent by First Class mail, Recorded Delivery or Parcel Force. They may therefore take a day or two longer to arrive.
If you would like your order to be sent on a specific day please contact me prior to placing your order. There are some days when I cannot post anything out due to other commitments. If you ask for a specific day when placing your order, I will do my best to send on that day but if this is not possible I will post your order on the next available day.

13. Discount vouchers

Unless stated otherwise all discount vouchers will be valid for 6 months from the date of issue. 

14. Additional Delivery Instructions

I cannot put extra instructions to the postman on parcels eg. if not in leave behind the gate, leave with no. 25, leave with the shop next door, toot horn loudly at gate (I have had these and many more requests). Royal Mail Special Delivery requires a signature. You will be sent a 'despatched'  email once your parcel has been posted, the parcel should then be expected to arrive the following day before 1pm.

15. Payment Via Direct Bank Transfer

I can accept payment directly into my bank account either online or by paying cash directly into a bank. When placing your order you will be expected to complete this transaction within 24 hours. Failure to complete your order within this time may result in the order being cancelled as I cannot have stock held up in the system. Sorry I can only accept payment in sterling from UK banks (the transfer takes several days from foreign banks and due to exchange rates and bank fees I rarely receive the full amount)

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