Notes for visitors to my bug house

My business is mainly postal, therefore the bug house is not laid out like a shop. You will need to have some idea of what you want before your visit as it won’t be possible to see everything when you call. Many of the bugs are kept in opaque boxes on shelving units. I am happy to get the relevant boxes down to show you but I have had a fair number of people treating the place like a free zoo. I am trying to word these notes as tactfully as possible but it has become necessary to put something down in writing. I have way too many people who don’t turn up or expect me to show their children everything and then buy a stick insect. I am always busy, it takes time to clean and clear the bug house for visitors, I have a rather unpredictable dog that needs to be locked away, the garden gate needs to be unlocked, it is not easy to receive customers at home so it does have to be organised and of course there is only me!

1) Please print out and bring with you any pages from my site that you may be interested in, I don’t have any prices in the bug house!

2) No children under 12 without prior arrangement (except on open days)

3) Minimum spend £20 (no minimum spend if you are collecting at the door but please try and bring the correct money)

4) No Toilet Facilities

5) Please provide me with a mobile number prior to your visit and call when you are about 10 minutes away (I don’t always hear the bell in my insect house). Please phone if you are going to be considerably early or late.

6) The best times to arrange a visit are during the week but I am sometimes available on a Saturday. I cannot accept visitors on a Sunday and my working hours are 9am-4pm. (You can arrange to collect at the door any time - within reason)

7) I cannot take card payments from callers.

These notes are not meant to put people off calling! It is nice to have visitors and put faces to voices on the phone or email communications. I have spent a long time thinking about writing something and I will probably change some of the wording and add to the notes at times. If you have any ideas to improve these notes please let me know.